Operations

We operate your applications. You run your organisation.

Managed Apps from our catalogue, or your own line-of-business application: set up, backed up, updated and monitored by us, on infrastructure in Germany.

Book a callSee references
gh0stservice Operations report · example

Files and collaboration (Nextcloud)

Managed Business

In operation
  • Backupevery 6 hours, each one monitored
  • Restore testquarterly, with a written report
  • Critical security updateswithin 3 business days
  • Critical incidentfirst response within 2 business hours
  • Reportevery month
Responsible for operationsFalk Hähner · Founder and CEO
Example: what Managed Business commits to for one app, as your monthly report shows it. The service description is what binds.
Fits
20–200 users
Organisations without a platform team that still need operations they can rely on.
Location
Germany
Hetzner data centres certified to ISO 27001. Operations and your contact in the same country.
Response times
2 or 4 business hours
First qualified response to critical incidents: within 2 business hours in Managed Business, within 4 in Managed Basic. The response times of each service level are on the pricing page and, as binding terms, in the service description.

Catalogue

Managed Apps with fixed service modules

Every app, its starting sizes and the service fee at each service level on one page.

See Managed Apps

Responsibilities

What we take on, and what stays with you

Handing over operations does not mean handing over control. This split is also how your contract reads.

What we take on, and what stays with youYoursOurs
The work itselfYou decide what the application has to do.We make sure it does it reliably.
OperationsLittle: you name a contact person and approve upgrades and restores.Updates, security updates, backups, restores, monitoring.
DataYour data stays yours, in open formats.German data centres, separated environments, documented access.
ContactYou write to a person, not a form.A named contact person, with a named deputy.
CostYou see the base fee, the service fee and resource costs separately.We quote additional work before it starts.

What do you take on, what stays with us?

A vertical line separates you from us. Updates, Security updates, Backups, Restores, Monitoring lie on our side and your side stays almost empty. Then two pairs follow, about your data and about your contact. At the end, on the left: You write to a person, not a form. On the right: A named contact person, with a named deputy.

When does the service fee start?

A path with four stations (“A conversation”, “An honest read”, “Taking it over”, “Operations”). At its right end sits a switch labelled “Service fee”, off at first. Two checks are ticked off: “Observed successful backups” and “Carried out one restore”. Only then does the path cross the vertical line and the switch turns on: “The service fee starts on the handover day, which is only after we have observed successful backups and carried out one restore.”

Operating modes

Who operates what

Every project in your account belongs to one of these four operating modes. The service description sets out what we commit to for each.

  • Managed App

    An app from our catalogue that we run for you, in the size you choose. You order it in the portal or through gh0stcli. The catalogue currently includes: Central sign-in. We offer each package only once we have released it.

  • Operated individually by gh0stservice

    Your own line-of-business application, or any other app without a catalogue package. We write the scope into an order form, with a one-off setup at a fixed price. The service levels and commitments are the same as for a Managed App.

  • Platform extension

    gh0steye for monitoring and gh0stforge for Git, CI and a registry. We run them as part of the platform under the platform terms, back up their data daily and keep the backups for 14 days. We charge only for usage. There is no service level for them.

  • Operated by you

    Everything your team runs itself from its own Git repository. For these projects, you back up the data yourself as well.

How it starts

Four steps, no surprises

  1. A conversation

    Twenty to thirty minutes about what runs today and what is wrong with it.

  2. An honest read

    An answer on whether we are the right fit.

  3. A proposal

    An order confirmation or order form with the service level, schedule and cost, before anything is migrated.

  4. Handover and operations

    Migration, then handover once we have observed successful backups and carried out a restore. From the handover day your service level applies, and from then on we charge the service fee.

References

A university, an archive, an architecture practice, a manufacturer

Four organisations we have built or taken over applications for. Each agreed to be named here.

  • MLS department at ZIM, HHU Düsseldorf

    ILIAS for e-learning and examinations

    Tobias Koch · Head of department

  • Ungers Archive for Architectural Science

    Files and collaboration

    Sophia Ungers · Director

  • Sieber Architekten

    Password management and access processes

    Joachim Sieber · Architect

  • Aug. Hülden GmbH + Co. KG

    AI-assisted document processing

    Johannes Kellerwessel · Head of IT

Who is behind this

Your applications run on a platform that recovers on its own first, and they are looked after by people who answer for them by name: Linus Stiehm and me. For specialist questions we bring in experienced operations engineers from our network. What happens when something goes wrong is written down in full on a page of its own.

Falk HähnerFounder, gh0stservice GmbH

And if your team wants to run it itself?

Your developers can use the same platform directly

What we operate for you runs on a platform that is publicly documented and bookable in self-service. You are not dependent on one person being the only one who knows how it works.

See self-service

Talk to us.

The first conversation is with the people who would later be responsible for your operations. Afterwards you know whether it fits.

info@gh0stservice.com

Base fee, service fee and resource costs are shown separately. Additional work is quoted before it starts.